I would give 5 Stars if it weren't for the front desk service. The lady at the front didn't seem to know the answer to our questions, but thankfully the bell hop was awesome!! Room is beautiful and clean and comfortable. We have a great view. Nice atmosphere in the lobby and reception area, and of course, it's in the heart of the city!
starstarstarstar April Jones
Lovely and easy location to meet friends, we opted for the afternoon tea selection. Unfortunately this was quite poor. The scones were very small (only a few cm wide, more like a petit macaroon) and quite stale. There was a savory scone which came with a peculiar "sauce" which was a bit like a tomato prawn cocktail sauce, which was very liquid like, bit of a strange addition. The sandwiches were alright. The remaining cakes and pastries were just a bit average. They were eaten more to fill a hole than out of enjoyment. I definitely expected some higher standards and something a bit unique from this hotel and was really disappointed. As mentioned, it was a good location close to Victoria station and nicely decorated, but if you're after a memorable and interesting, full of flavour afternoon tea, this is definitely not the place. It's very very average and I wouldn't return unfortunately.
starstar Imogen Hall
Amazing wonderful relaxing!
Staff could not be more helpful. Delicious food, spacious and comfortable accommodations. Will ruin any other hotel visit!
Staff is exceptionally trained in “service” and making guests comfortable.
starstarstarstarstar rob moore
The Grosvenor Hotel on Buckingham Palace Road was a great location to walk everywhere and if required, the hop-on (stop #1), was just across the road. Four nights and the staff sure treated as well. When we booked, we didn't know we had full access to the executive lounge and this was a wonderful key element to our comfortable stay, for the 3 of us. This hotel is definitely at the top of my google list of "Best Places Ever Stayed >3 Nights". Thanks and we will absolutely return for another stay .....
starstarstarstarstar Jack Peters
We stayed at the Grosvenor Hotel in May 2019. Our stay was fantastic. The people were very knowledgeable and friendly. We had three in our room and the room had a queen bed and a pull out couch. There was lots of room for us. The bathroom was adequate. The hotel was clean and tidy.
If you are expecting a brand new hotel you might be disappointed. We were not and appreciated the charm of the hotel. The food in the restaurants was enjoyable.
The location was amazing with Victoria Station right out the door. Subways and trains to everywhere. Including a train from Gatwick Airport straight to Victoria Station so you can fly into the cheaper airport.
The item we most appreciated was the access we had to the lounge on the second floor. The people there were amazing and the nibbles there were much appreciated.
I am sold on the Grosvenor Hotel and plan to stay there the next time I come to London.
starstarstarstarstar Dan McCormack
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